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If your question is not covered in our FAQ section please send us an email at and we will get back to you as quickly as possible.

Frequently Asked Questions

1. How do I return/exchange an item?

Simply follow our return procedure here

2. How long do refunds/exchanges take?

We aim to have all returns processed within 5 working days of receiving them, and once you receive the refund email, the money will be back in your account within 10 working days. If you are exchanging an item, we will have it processed and your replacement dispatched within 5 working days.

3.. Can I purchase more than one pair of shoes and return the ones that I don't want?

Yes, we are more than happy for you to do this.

4. I selected 'Click & Collect' as my delivery method. When can I collect my goods from your warehouse at Unit 8 Whitehall Trading Estate in Bristol?

We keep all our stock on site and so you can collect your order any time after you have placed it. We are open 10 am to 6 pm on weekdays, and 10 am - 5 pm on the weekend. Please note any items that are indicated as a pre-order will be unavailable for collection until notified. You can find our shop info here


For further FAQs please visit our main FAQ page here

If you would prefer to correspond by post please use the following address:

BananaFingers Unit 8 Whitehall Trading Estate, Gerrish Avenue, Bristol BS5 9DF

Our VAT Number is: 930 6891 10

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