Free EU delivery from 70€  (T&C's Apply)

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Shipping information / BF / Global


SHIPPING INFORMATION

All orders for in-stock items placed before 2 pm (UE time) on a working day (weekdays excluding public holidays) are dispatched the same day

We will send a confirmation email as soon as your order is dispatched  (please check your spam folder if you do not receive the email). You can log in to the BananaFingers website at any time to check the status of your order.


CLICK&COLLECT IN FRANCE - FREE




Please wait for the email confirmation that your order is ready before dropping by.

We are now offering Click & Collect from our warehouse in Cluses, France. 10 am-5 pm 7 days a week. This is free of charge and will be available for collection within an hour after your order is placed. All of our stock is kept in our Bristol warehouse. The address is EpicTV, 30 Avenue du Dr Jacques Arnaud, 74300 Cluses, France.


EU SHIPPING


At BananaFingers Shop, we know that nobody likes to wait. That's why we offer you several choices between Royal Mail, DPD and DHL Express, with some add-on service elements depending on the destination country, to guarantee that all orders will be shipped latest on the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase. Please note that all shipping costs listed below are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



To calculate International shipping costs we divide orders into three categories: light, heavy and extra heavy. You can place as many 'light' items in your cart as you like (this includes most of the products: shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However, if you place a rope or a hangboard - which are shipped as ‘heavy’ products - in your cart, the order will be considered 'heavy'. Because of the excessively large size and shipping cost of bouldering pads, we must apply an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL and DPD delivery services.



We offer reduced rate economy delivery with the default delivery company’s service (Royal Mail, DPD or DHL depending on the destination country) to the UK and mainland Europe for all orders over £60/70€. For orders under £60/70€, the cost for delivery will vary (please see the detailed services listed below). Nearly all our customers in the EU get their packages within 3 working days and in the UK within 1-2 days, but for some countries, it can take longer. And please note that if you live in a rural area (i.e. outside of an urban or city center) you may experience slightly longer delivery times. If you spend less than the amount that qualifies for a reduced delivery rate, a country and service-level specific flat-rate fee will apply to your order. Please see the list below for the specific rates for your order type. We’ve made an effort to keep the extra charges to a minimum. We have negotiated reduced rates with the delivery companies, and in many cases, we are covering part of the actual delivery cost on your behalf.

Please see more information about each of the available service levels below.



If the total amount of your order is under €70, we can offer DPD Economy delivery service at a shipping rate of €10 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service FREE of charge for light and heavy orders, or at a cost of €25 for extra heavy ones.



Only when considered light, if the total amount of your order is under €70 we can offer DHL Economy delivery service at a shipping rate of €14.20; if over €70, you can use this shipping service at a cost of €8.80. Regardless of your order amount, you can use this service at a cost of €14.20 for heavy orders and €29.20 for extra heavy ones.



Regardless of your order amount, we can offer DHL Express as delivery service at a cost of €34 for light and heavy orders, or €45 if it is considered extra heavy.

When you select DHL Full Service Economy, we collaborate with DHL to deal with all border formalities, such as VAT payment, completely on your behalf and you’ll get door-to-door delivery service just like before*. We continue to cover your normal VAT obligation as part of the price of the product in the shop, just like before Brexit. Nearly all our customers in the EU and the UK get their Full-Service Economy deliveries within 3 working days, but for some countries, it can take longer. All DHL deliveries are made from Monday to Friday.



SWITZERLAND


All available shipping options and costs for Switzerland are detailed on the list below. Please note that all the following shipping costs are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



If the total amount of your order is under €70, we can offer DHL Economy Full delivery service (5-6 days) at a shipping rate of €18.50 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €9.20 for light orders, €9.30 for heavy, or €27.90 for extra heavy ones.



Regardless of your order amount, we can offer DHL Express Full delivery service (1-2 days) at a cost of €25.10 for light orders, €17.20 for heavy, or €27.90 for extra heavy ones.



NORWAY


All available shipping options and costs for Norway are detailed on the list below Please note that all the following shipping costs are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



If the total amount of your order is under €70, we can offer DHL Economy delivery service (5-6 days) at a shipping rate of €11.80 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €3.90 for light orders, €8 for heavy, or €24 for extra heavy ones.



Regardless of your order amount, we can offer DHL Express delivery service (1-2 days) at a cost of €17.60 for light orders, €15.20 for heavy, or €24 for extra heavy ones.



INTERNATIONAL SHIPPING


To calculate International shipping costs we divide orders into three categories: light, heavy and extra heavy. You can place as many 'light' items in your cart as you like (this includes most of the products: shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However, if you place a rope or a hangboard - which are shipped as ‘heavy’ products - in your cart, the order will be considered 'heavy'. Because of the excessively large size and shipping cost of bouldering pads, we must apply an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL and DPD delivery services.



Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order, discount/store credit or any special promotion will not be included on the export tax document, please make sure to control the total of your order without the discount to calculate potential import tax. Depending on the country you are living in custom agencies can also add extra tax for the shipping at the delivery.

We at Banana Fingers aim to offer the best shipping rates available. The shipping rate displayed on the customs documents that are packed with your order influences the total value of your order and may influence the total import tax or duties that apply to your order. We suggest checking with your local customs office customer service for more details on the local rules in your country.

We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances. If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. The shipping time given does not include any layover or delay caused by customs processing.

We are happy to be able to offer express delivery service with DHL Express as an option for the fastest possible delivery of your order if you select it.

**Please note: You are responsible for any import duties or handling fees which may apply in your country. If any fees are applied and you refuse delivery then the cost of getting the package returned to us will be deducted from your refund**



DHL describe this as a next day delivery service 'wherever possible'. Deliveries to certain time-zones or very remote areas may take slightly longer. Please note that for same day despatch by DHL Express we need to receive your order by 2pm. See more information about each country's shipping costs listed below.

More DHL Express delivery time information here

**Russia delivery is currently not available as we cannot guarantee a good service, we hope to get the service back to normal as soon as possible

Update: We are no longer able to send **Patagonia** products to destinations outside of Europe. We are also unable to fulfill sales of **La Sportiva** into the USA. If your order includes a **La Sportiva** or **Patagonia** product we will get in touch to suggest possible alternatives before shipping your order.



AUSTRALASIA


We can offer DHL Express delivery services for destination countries that belong to the “Australasia” region. Please note that all shipping costs listed below are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



Regardless of your order amount, we can offer DHL Express delivery service for different costs depending on the order type: €17.70 if light, €42.50 if heavy, or €200 if considered extra heavy.



NORTH AMERICA


We can offer DHL Express delivery services for north american destination countries. Please see more information about each shipping method below.



Only when considered light, if the total amount of your order is under $150, we can offer DHL Express delivery service at a shipping rate of $22.50; if over $150, you can use it for FREE. Regardless of your order amount, you can use this shipping service at a cost of $32.50 for orders that are considered heavy, or $102.50 when extra heavy.



ROW (Rest Of the World)


We can offer DHL Express delivery services for ROW destination countries. See more information about each shipping method below. Please note that all the following shipping costs are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



Regardless of your order amount, we can offer DHL Express delivery service but this will have different shipping costs depending on the order type: €19.50 for light orders, €42.50 for heavy orders and €200 for extra heavy orders.





SHIPPING INFORMATION
Country
Shipping provider
Shipping Time
Afghanistan
DHL
Royal Mail
4-5
7-25
Aland Island
DHL
Royal Mail
4-5
4-5 / 7-25
Albania
DHL
1-2
Algeria
DHL
Royal Mail
4-5
4-5 / 7-25
American Samoa
DHL
Royal Mail
4-5
4-5 / 7-25
Andorra
DHL
1-2
Angola
DHL
Royal Mail
4-5
4-5 / 7-25
Anguilla
DHL
Royal Mail
4-5
4-5 / 7-25
Antartica
DHL
Royal Mail
4-5
4-5 / 7-25
Antigua and Barbuda
DHL
Royal Mail
4-5
4-5 / 7-25
Argentina
DHL
Royal Mail
4-5
4-5 / 7-25
Armenia
DHL
Royal Mail
4-5
4-5 / 7-25
Aruba
DHL
Royal Mail
4-5
4-5 / 7-25
Australia
DHL
Royal Mail
4-5
7-25
Austria
DHL Standard
DHL Express
DPD
4-5
1-2
3-4
Azerbaijan
DHL
Royal Mail
4-5
4-5 / 7-25
Bahamas
DHL
Royal Mail
4-5
4-5 / 7-25
Bahrain
DHL
Royal Mail
4-5
4-5 / 7-25
Bangladesh
DHL
Royal Mail
4-5
4-5 / 7-25
Barbados
DHL
Royal Mail
4-5
4-5 / 7-25
Belgium
DHL Standard
DHL Express
DPD
2-3
1-2
3-4
Belize
DHL
Royal Mail
4-5
4-5 / 7-25
Benin
DHL
Royal Mail
4-5
4-5 / 7-25
Bermuda
DHL
Royal Mail
4-5
4-5 / 7-25
Bhutan
DHL
Royal Mail
<
4-5
4-5 / 7-25
Bolivia
DHL
Royal Mail
4-5
4-5 / 7-25
Bonaire, Sint Eustatius and Saba
DHL
Royal Mail
4-5
4-5 / 7-25
Bosnia and Herzegovina
DHL
1-2
Botswana
DHL
Royal Mail
4-5
7-25
Bouvet Island
DHL
Royal Mail
4-5
7-25
Brazil
DHL
Royal Mail
4-5
7-25
British Indian Ocean Territory
DHL
Royal Mail
4-5
7-25
British Virgin Island
DHL
Royal Mail
4-5
7-25
Brunei
DHL
Royal Mail
4-5
7-25
Bulgaria
DHL Standard
DHL Express
DPD
8-9
4-5
6-7
Burkina Faso
DHL
Royal Mail
4-5
7-25
Burundi
DHL
Royal Mail
4-5
7-25
Cambodia
DHL
Royal Mail
4-5
7-25
Cameroon
DHL
Royal Mail
4-5
7-25
Canada
DHL
Royal Mail
2-6
5-10
Cape Verde
DHL
Royal Mail
4-5
7-25
Cayman Island
DHL
Royal Mail
4-5
7-25
Central African Republic
DHL
Royal Mail
4-5
7-25
Chad
DHL
Royal Mail
4-5
7-25
Chile
DHL
Royal Mail
4-5
7-25
China
DHL
Royal Mail
4-5
7-25
Christmas Island
DHL
Royal Mail
4-5
7-25
Cocos (Keeling Island)
DHL
Royal Mail
4-5
7-25
Colombia
DHL
Royal Mail
4-5
7-30
Comoros
DHL
Royal Mail
4-5
7-25
Congo (Brazzaville)
DHL
Royal Mail
4-5
7-25
Congo (Kinshasa)
DHL
Royal Mail
4-5
7-25
Cook Island
DHL
Royal Mail
4-5
7-25
Costa Rica
DHL
Royal Mail
4-5
7-25
Croatia
DHL Standard
DHL Express
DPD
6-7
1-2
5-6
Cuba
DHL
Royal Mail
4-5
7-25
Curaçao
DHL
Royal Mail
4-5
7-25
Cyprus
DHL Standard
DHL Express
DPD
2-3
1-2
4-5
Czech Republic
DHL Standard
DHL Express
DPD
4-5
2-3
4-5
Denmark
DHL Standard
DHL Express
DPD
5-6
1-2
4-5
Djibouti
DHL
Royal Mail
4-5
7-25
Dominica
DHL
Royal Mail
4-5
7-25
Dominican Republic
DHL
Royal Mail
4-5
7-25
Ecuador
DHL
Royal Mail
4-5
7-25
Egypt
DHL
Royal Mail
4-5
7-25
El Salvador
DHL
Royal Mail
4-5
7-25
Equatorial Guinea
DHL
Royal Mail
4-5
7-25
Eritrea
DHL
Royal Mail
4-5
7-25
Estonia
DHL Standard
DHL Express
DPD
6-7
3-4
6-7
Ethiopia
DHL
Royal Mail
4-5
7-25
Falkland Island
DHL
Royal Mail
4-5
7-25
Faroe Isalnd
DHL
1-2
Fiji
DHL
Royal Mail
4-5
7-25
Finland
DHL Standard
DHL Express
DPD
5-6
1-2
5-6
France
DHL Standard
DHL Express
DPD
4-5
1-2
3-4
Gabon
DHL
Royal Mail
4-5
7-25
Gambia
DHL
Royal Mail
4-5
7-25
Georgia
DHL
Royal Mail
4-5
7-25
Germany
DPD
3-4
Ghana
DHL
Royal Mail
4-5
7-25
Gibaltar
DHL
1-2
Greece
DHL Standard
DHL Express
DPD
11-12
4-5
8-9
Grenada
DHL
Royal Mail
4-5
7-25
Guadalupe
DHL
Royal Mail
4-5
7-25
Guam
DHL
Royal Mail
4-5
7-25
Guatemala
DHL
Royal Mail
4-5
7-25
Guinea
DHL
Royal Mail
4-5
7-25
Guinea-Bissau
DHL
Royal Mail
4-5
7-25
Guyana
DHL
Royal Mail
4-5
7-25
Haiti
DHL
Royal Mail
4-5
7-25
Heard Island and Mcdonald Island
DHL
Royal Mail
4-5
7-25
Honduras
DHL
Royal Mail
4-5
7-25
Hong Kong S.A.R., China
DHL
Royal Mail
4-5
7-25
Hungary
DHL Standard
DHL Express
DPD
6-7
3-4
5-6
Iceland
DHL
1-2
India
DHL
Royal Mail
4-5
7-25
Indonesia
DHL
Royal Mail
4-5
7-25
Iran
DHL
Royal Mail
4-5
7-25
Iraq
DHL
Royal Mail
4-5
7-25
Ireland
DHL Standard
DHL Express
DPD
3-4
1-2
4-5
Israel
DHL
Royal Mail
4-5
7-25
Italy
DHL Standard
DHL Express
DPD
5-6
1-2
4-5
Ivory Coast
DHL
Royal Mail
4-5
7-25
Jamaica
DHL
Royal Mail
4-5
7-25
Japan
DHL
Royal Mail
4-5
7-25
Jersey
DHL
Royal Mail
1*
1-2
Jordan
DHL
Royal Mail
4-5
7-25
Kazakhstan
DHL
Royal Mail
4-5
7-25
Kenya
DHL
Royal Mail
4-5
7-25
Kiribati
DHL
Royal Mail
4-5
7-25
Kuwait
DHL
Royal Mail
4-5
7-25
Kyrgyzstan
DHL
Royal Mail
4-5
7-25
Laos
DHL
Royal Mail
4-5
7-25
Latvia
DHL Standard
DHL Express
DPD
7-8
1-2
6-7
Lebanon
DHL
Royal Mail
4-5
7-25
Lesotho
DHL
Royal Mail
4-5
7-25
Liberia
DHL
Royal Mail
4-5
7-25
Libya
DHL
Royal Mail
4-5
7-25
Liechtenstein
DHL
1-2
Lithuania
DHL
Royal Mail
4-5
7-25
Luxembourg
DHL Standard
DHL Express
DPD
3-4
1-2
3-4
Macedonia
DHL
1-2
Madagascar
DHL
Royal Mail
4-5
7-25
Malawi
DHL
Royal Mail
4-5
7-25
Malaysia
DHL
Royal Mail
4-5
7-30
Mali
DHL
Royal Mail
4-5
7-25
Malta
DHL
1-2
Marshall Island
DHL
Royal Mail
4-5
7-25
Martinique
DHL
Royal Mail
4-5
7-25
Mauritania
DHL
Royal Mail
4-5
7-25
Mauritius
DHL
Royal Mail
4-5
7-25
Mayotte
DHL
Royal Mail
4-5
7-25
Mexico
DHL
4-5
Micronesia
DHL
Royal Mail
4-5
7-25
Moldova
DHL
Royal Mail
4-5
7-25
Monaco
DHL
DHL Express
4-5
1-2
Mongolia
DHL
Royal Mail
4-5
7-25
Montenegro
DHL
1-2
Montserrat
DHL
Royal Mail
4-5
7-25
Morocco
DHL
Royal Mail
4-5
7-25
Namibia
DHL
Royal Mail
4-5
7-25
Nauru
DHL
Royal Mail
4-5
7-25
Nepal
DHL
Royal Mail
4-5
7-25
Netherlands
DHL Standard
DHL Express
DPD
3-4
1-2
3-4
Netherlands Antilles
DHL
Royal Mail
4-5
7-25
New Caledonia
DHL
Royal Mail
4-5
7-25
New Zeland
DHL
Royal Mail
4-5
7-25
Niger
DHL
Royal Mail
4-5
7-25
Nigeria
DHL
Royal Mail
4-5
7-25
Niue
DHL
Royal Mail
4-5
7-25
Norfolk Island
DHL
Royal Mail
4-5
7-25
Northern Mariana Islands
DHL
Royal Mail
4-5
7-25
Norway
DHL Standard
DHL Express
6-7
1-2
Oman
DHL
Royal Mail
4-5
7-25
Pakistan
DHL
Royal Mail
4-5
7-25
Palau
DHL
Royal Mail
4-5
7-25
Palestinian Territory
DHL
Royal Mail
4-5
7-25
Panama
DHL
Royal Mail
4-5
7-25
Papua New Guinea
DHL
Royal Mail
4-5
7-25
Paraguay
DHL
Royal Mail
4-5
7-25
Perù
DHL
Royal Mail
4-5
7-25
Philippines
DHL
4-5
Pitcairn
DHL
Royal Mail
4-5
7-25
Poland
DHL Standard
DHL Express
DPD
5-6
2-3
4-5
Portugal
DHL Standard
DHL Express
DPD
7-8
3-4
4-5
Puerto Rico
DHL
Royal Mail
4-5
7-25
Qatar
DHL
Royal Mail
4-5
7-25
Romania
DHL Standard
DHL Express
DPD
9-10
6-7
6-7
Rwanda
DHL
Royal Mail
4-5
7-25
Saint Barthélemy
DHL
Royal Mail
4-5
7-25
Saint Helena
DHL
Royal Mail
4-5
7-25
Saint Kitts and Nevis
DHL
Royal Mail
4-5
7-25
Saint Lucia
DHL
Royal Mail
4-5
7-25
Saint Martin (French Part)
DHL
Royal Mail
4-5
7-25
Saint Pierre and Miquelon
DHL
Royal Mail
4-5
7-25
Saint Vincent and the Grenadines
DHL
Royal Mail
4-5
7-25
Samoa
DHL
Royal Mail
4-5
7-25
San Marino
DHL
1-2
Sao Tome and Principe
DHL
Royal Mail
4-5
7-25
Saudi Arabia
DHL
Royal Mail
4-5
7-25
Senegal
DHL
Royal Mail
4-5
7-25
Serbia
DHL
Royal Mail
4-5
7-25
Seychelles
DHL
Royal Mail
4-5
7-25
Sierra Leone
DHL
Royal Mail
4-5
7-25
Singapore
DHL
Royal Mail
4-5
7-25
Sint Maarten (Dutch Part)
DHL
Royal Mail
4-5
7-25
Slovakia
DHL Standard
DHL Express
DPD
6-7
4-5
5-6
Slovenia
DHL Standard
DHL Express
DPD
7-8
2-3
5-6
Solomon Island
DHL
Royal Mail
4-5
7-25
Somalia
DHL
Royal Mail
4-5
7-25
South Africa
DHL
Royal Mail
4-5
7-25
South Georgia and the south Sandwich Islands
DHL
Royal Mail
4-5
7-25
South Korea
DHL
Royal Mail
4-5
7-25
South Sudan
DHL
Royal Mail
4-5
7-25
Spain
DHL Standard
DHL Express
DPD
7-8
2-3
4-5
Sri Lanka
DHL
Royal Mail
4-5
7-25
Sudan
DHL
Royal Mail
4-5
7-25
Suriname
DHL
Royal Mail
4-5
7-25
Svalbard and Jan Mayen
DHL
Royal Mail
4-5
7-25
Swaziland
DHL
Royal Mail
4-5
7-25
Sweden
DHL Standard
DHL Express
DPD
5-6
1-2
5-6
Switzerland
DHL Standard
DHL Express
5-6
1-2
Syria
DHL
Royal Mail
4-5
7-25
Taiwan
DHL
Royal Mail
4-5
7-25
Tajikistan
DHL
Royal Mail
4-5
7-25
Tanzania
DHL
Royal Mail
4-5
7-25
Thailand
DHL
Royal Mail
4-5
7-25
Timor-Leste
DHL
Royal Mail
4-5
7-25
Togo
DHL
Royal Mail
4-5
7-25
Tokelau
DHL
Royal Mail
4-5
7-25
Tonga
DHL
Royal Mail
4-5
7-25
Trinidad and Tobago
DHL
Royal Mail
4-5
7-25
Tunisia
DHL
Royal Mail
4-5
7-25
Turkmenistan
Royal Mail
7-25
turks and Caicos Islands
DHL
Royal Mail
4-5
7-25
Tuvalu
DHL
Royal Mail
4-5
7-25
U.S. Virgin Islands
DHL
Royal Mail
4-5
7-25
Uganda
DHL
Royal Mail
4-5
7-25
United Arab Emirates
DHL
Royal Mail
4-5
7-25
United Kingdom
Royal Mail 48H
Royal Mail 24H
DHL Express
DPD Express
1-3
1
1-2
1-2
United States
DHL
Royal Mail
4-5
7-25
United States Minor outlying Islands
DHL
Royal Mail
4-5
7-25
Uruguay
DHL
Royal Mail
4-5
7-25
Uzbekistan
DHL
Royal Mail
4-5
7-25
Vanuatu
DHL
Royal Mail
4-5
7-25
Vatican
DHL
1-2
Venezuela
DHL
Royal Mail
4-5
7-25
Vietnam
DHL
Royal Mail
4-5
7-25
Wallis and Futuna
DHL
Royal Mail
4-5
7-25
Western Sahara
DHL
Royal Mail
4-5
7-25
Yemen
DHL
Royal Mail
4-5
7-25
Zambia
DHL
Royal Mail
4-5
7-25
Zimbabwe
DHL
Royal Mail
4-5
7-25
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